Is Zoom down? Thousands report issues accessing software

by: Jeremy Tanner

Posted: Apr 16, 2025 / 03:26 PM EDT

Updated: Apr 16, 2025 / 03:50 PM EDT

(NEXSTAR) – Thousands of Zoom users reported issues accessing virtual meetings Wednesday, with the site confirming shortly after noon it was investigating the issue.

A spike in reported issues started just after 11:25 a.m. PDT, according to Down Detector, and surpassed 44,000 as of a half hour later.

As of 11:55 a.m. PDT Zoom’s official website showed a “bad gateway” error for some users.

Zoom wrote on its service page at 12:17 PDT: “We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.”

The outage happened in the middle of the work day, prompting a flood of memes from students and employees that ranged from frustration to celebration.

The popular online music and podcast platform Spotify had a similar spike in issues Wednesday morning.

“We are aware of the outage and working to resolve it as soon as possible,” Spotify said, denying that there was a security hack.

Spotify announced shortly after 9 a.m. PDT that the issue had been solved.

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