Spotify users are reporting service outages on the music streaming desktop and mobile app. As of 8:50 a.m., U.S. users started experiencing technical issues with the app, with around 323 reports. By 9:05 a.m., reports had risen to more than 20,000 outages, and are about 40,000 outage reports at the time of publishing.

Technical issues are mainly reported in the U.S. and Europe, with some additional reports in Mexico, Brazil, South Africa, Australia, United Arab Emirates, and Israel.

“We are aware of the outage and working to resolve it as soon as possible,” a Spotify spokesperson told Fast Company in a statement. “The reports of this being a security hack are completely inaccurate. For ongoing updates regarding this issue, please reference our @SpotifyStatus X channel.”

Spotify issued an acknowledgement of the situation earlier at 8:45 a.m. via social media saying, “We’re aware of some issues right now and are checking them out!”

The technical issues appear to impact the search option on the mobile and desktop app, with a message saying “couldn’t load the page.”

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Maria Jose Gutierrez Chavez is the editorial fellow at Inc. and Fast Company More